Gloria Barillas is such a warm, personable, highly competent and informed agent, that I wanted to write on her behalf, and I have never done that for an agent before. As a retiree, I need to constantly review expenses as the cost of living goes up. She is always helping me weigh what I can best afford, and never pushes me in a particular direction financially. I always understand what coverage I might lose, what is needed, or it is prudent to carry for the future. Times are hard. She gets that, she pays deep attention, and is compassionate, concerned about the well-being of her clients, and torn when the current insurance crises in California stop her from being able to continue to serve her clients as she would wish. She advises them as best best she can. I deeply respect her professionalism and appreciate her kindness and character. Alanna Kathleen Brown